Welcome to Studioease

• My Account: Learn to navigate your Classes

• How do I create a Class Type Group?
• How do I delete a Class Type Group?
• I see old Class Types in our account that were deactivated in MBO
• Watch a video on how to navigate your Class Types and Create Groups 

• Can I limit the number of hours before a class starts that a sub request cannot be made within?
• How can I change the number of days in advance my staff can submit for a substitution request?
• How do I change the number of days my staff can see their class schedule in the app?
• I don't want my teachers to see cancelled classes in the app
• If I hire a new teacher can they automatically receive an email invitation to use Subsync?
• I want all my authorized teachers to get invited on a substitution request
• I would like all my staff to see the reasons other staff are submitting substitution requests for

See all articles in Company →

• How do I edit the Icons on my Class Types in the client mobile app?

• Can I block Staff from using the app?
• Can I delete a staff?
• Can I update a staff's mobile number in Subsync?
• How can I update all of my staff's Class Types at once?
• How can I update someone's Class Types?
• How do I change a Location a Staff is authorized to teach at?
• How do I change assigned locations for a large quantity of Staff at once?

See all articles in Customizing Staff Authorizations and Locations →

• How to Navigate your Dashboard

• How Do I Book a Client Into A Class?
• How Do I Login to My Front Desk App?
• How Do I Log Out of the Front Desk App?
• How Do I Search For A Client in the Front Desk App?

• How do I know which Staff are not using the App?
• How do I manually invite just some of my staff to use the Subsync app?
• My Staff have updated their emails and mobile phone numbers in Mindbody but it is not updating in Subsync
• Watch a video on using the Mobile App: First Select Method
• Watch a video on using the Mobile App: Manager Approval Method
• Watch a video tutorial on how to verify which of your Staff is using the app
• What if I have a Staff that has not received the invite to join Subsync?

See all articles in Getting Staff to Use the App →

• Can I test the app with just myself before I send out invites to all the teachers to download the app?
• How do I add another person to help me manage my Studioease/Subsync account?
• How do I get my account started asap?
• How do I invite all of my staff to download the Subsync Mobile app?
• How do I use an authorization link to integrate Studioease in my Mindbody account?
• Watch a video on how to Get Started

• Can I delete a Message if I made a mistake?
• Can I see if a Staff is receiving the Messages being sent out to everyone?
• How do I create a Message?
• How do I send a Message to just one person?

• How do I add another person to help me manage my Subsync account?
• How do I delete a manager from my account?
• How do I edit my profile in My Account?
• How do I pay my bill?
• How do I sync my account?
• I Cannot Access My Billing Page
• Is there an autopay option for billing?

See all articles in My Account →

• How do I enable the QR Code feature for my staff?
• How do I reorder new QR Referral Cards in my mobile app?
• How do I see my referral code in the Subsync mobile app?
• How do I see my referral code statistics in the Mobile App?
• How do I view my staff's statistics for the QR Referral Code system in My Account?

• How much does it cost?
• Is there a contract?
• What do I need to sign up?
• What if my quantity of classes change at my studio?
• Where do I find my Mindbody ID so I can register?

• Finding My Mindbody Site ID

• Can I create a Substitution Request for a teacher?
• How can I view a detailed history of a Staff’s Substitution Requests?
• How do I create a substitution request in the app?
• How do I view my staff's substitution reports?
• If someone created a Substitution Request for the wrong class can we cancel it?
• I see a name on the substitution request invite when I am creating a request but their name is grayed out
• It’s getting close to the date for a Substitution and nobody has accepted it, can I send the request to more people?

See all articles in Substitution Requests →

• How do I see my classes in the app?
• How do I use the mobile app? First Select Method
• How do I use the mobile app? Manager Approval Method
• I don't see all of my Class Types in my profile in the app
• I don't see any classes or anything in my app
• I'm not seeing my classes in the app
• It’s getting close to the date for a Substitution and nobody has accepted it, can I send the request to more people?

See all articles in Subsync Mobile App →

• How do I access my Task Checklists from my mobile app?
• How do I set up task checklists?
• What types of Task Checklists are there?
• Where can I add a new Task or Edit a Task?
• Where do I click to see if the Tasks Checklists were complete or not?

• Can I Insert a Checkbox On A Waiver?
• How do I access my waivers?
• How Do I Add a Logo to My Waiver?
• How Do I Add An Initial Block to a Waiver?
• How Do I Change the Name Of My Waiver?
• How do I create a waiver?
• How do I delete content from a waiver?

See all articles in Waivers →