My Staff have updated their emails and mobile phone numbers in Mindbody but it is not updating in Subsync

If you have staff that updated their mobile phone number and/or email addresses in your Mindbody account but it is not updating in your Subsync account, all you need to do is a refresh on Sync Data.

Go to:

  • My Account
  • Sync Data
  • Click Sync under Staff

You will get a success message when completed.  You can go back to your Staff page and see the credentials are updated.  If you do not see the updated information please verify that the credentials are saved into the correct field in Mindbody profiles.

Sync Staff

Or you can edit contact info directly from the staff details page.

Edit Contact Info 1

Edit Contact Info 2

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