Getting Staff to Use the App

• How do I know which Staff are not using the App?

  Go to your Staff page and filter the list by App and select Not Using.  This will show your Staff who are not using the app yet.  You can also click Send under the App Invite column. This will manually send them another invitation via email to the email address they have listed in their MBO profi...

• How do I manually invite just some of my staff to use the Subsync app?

  If you prefer to invite only select staff to the app you can manually invite them one by one. Go to: Substitutions Invite Staff Click Send to manually send them in email invite to join download the Subsync app to individual staff, or all of them at once

• My Staff have updated their emails and mobile phone numbers in Mindbody but it is not updating in Subsync

  If you have staff that updated their mobile phone number and/or email addresses in your Mindbody account but it is not updating in your Subsync account, all you need to do is a refresh on Sync Data. Go to: My Account Sync Data Click Sync under Staff You will get a success message when completed...

• Watch a video on using the Mobile App: First Select Method

  Watch a video on the Mobile App Experience. If you have any questions about using the Subsync app, please reach out to Subsync support via the chat on our website, at support@subsync.com or we would love to talk with you at (949)356-7388.

• Watch a video on using the Mobile App: Manager Approval Method

  Watch a video on the Mobile App Experience.

• Watch a video tutorial on how to verify which of your Staff is using the app

  Watch a video tutorial on how to verify which of your Staff is using the app

• What if I have a Staff that has not received the invite to join Subsync?

  In order to verify which Staff has received the email invitation to join Subsync go to the Staff page from the sidebar menu. Scroll down the list of your Staff to make sure each Staff has an email listed in the Staff Details column. Any staff who cannot locate their invitation you can manually se...

• What if I hire a new teacher?

  When you hire a new teacher and you create a new staff profile in your Mindbody Online account their information will automatically sync into your Subsync account. If for some reason the staff is not displaying in your Subsync account, go into My Account, Sync Data and Start Staff Sync.  Then you...

• Why are my Mobile Phone Statistics so low on my Dashboard?

  In your Mindbody Online account any staff that is active or deactivated will automatically sync into your Subsync account when your account was created.  The Mobile Phone Statistics relate to both the Staff with classes scheduled in Mindbody Online and the Staff who are NOT scheduled with classes...