Company

• Can I limit the number of hours before a class starts that a sub request cannot be made within?

  If you would like to create a time frame for which sub requests cannot be submitted for within a certain number of hours or days prior to a shift you can set those limits in Company settings. Go to: Company Company Settings Edit the 'Minimum days' or the 'Minimum hours'.   Only the Subsync Acco...

• How can I change the number of days in advance my staff can submit for a substitution request?

  Would you like to limit the number of days in advance your staff can submit for a substitution request? Go to: Company Click on Company Settings From here you can edit the field 'Request Limits' to any number of days in the future you would like for your staff to be able to submit for their sub...

• How do I change the number of days my staff can see their class schedule in the app?

  Would you like to change the number of days your staff can see their future scheduled classes in their app?  From your account go to Company in the side bar menu, then click on Company Settings.  On the top left change the days in the first field 'Visible Classes'.  Once you input the number of d...

• I don't want my teachers to see cancelled classes in the app

  If you do not wish for your teachers to see any cancelled classes in their app you can edit these settings. Go to: Company Company Settings Edit the field 'Cancelled Classes' to 'No'. If you select 'No' all cancelled classes will no longer be visible in the app.  The advantage to keeping the c...

• If I hire a new teacher can they automatically receive an email invitation to use Subsync?

  Yes you can have all new active teachers automatically receive a welcome email to download the Subsync Mobile App and login to their account.  Once you have added the new teacher's profile into you Mindbody Online account.  Subsync will verify new teachers added once a day and we will automatical...

• I want all my authorized teachers to get invited on a substitution request

  If you would like all of your authorized teachers to be included on every sub request for their class types please follow the steps below. Go to: Company Company Settings Edit the field 'Substitution Method' to 'All Teachers'.  This way every single sub request created will include all active t...

• I would like all my staff to see the reasons other staff are submitting substitution requests for

  Would you like your staff to see the reasons when any staff submits for a substitution request? Go to: Company Company Settings On the field 'Request Reasons' select yes and click save.  Keep in mind only the Subsync Account Owner can modify these settings.

• Watch a video how to navigate your Company page and manage your Locations 

  Watch a video on how to navigate your Company page and manage your locations