Subsync Mobile App

  • How do I see my classes in the app?

    If you have classes scheduled in Mindbody Online you will be able to see your classes within the app.  When logged into the app click on Classes from the bottom menu.  On the top of the page scroll through the dates to search for your classes from left to right or right to left.  Keep in mind as ...
  • How do I use the mobile app? First Select Method

    How do I use the Subsync Mobile App? Watch a video tutorial on how to use the Subsync Mobile App with the First Select Method
  • How do I use the mobile app? Manager Approval Method

    How do I use the Subsync Mobile App? Watch a video tutorial on how to use the Subsync Mobile App with the Manager Approval Method
  • I don't see all of my Class Types in my profile in the app

    When you are logged onto the app and would like to verify all the Class Types you are assigned to go the main menu in the upper left corner and click on Profile.  If you do not see all of your Class Types visible, please reach out to the team member at your studio that oversees your Subsync accou...
  • I don't see any classes or anything in my app

    If you do not see any data or information in the app it means you will need to contact your studio to update your mobile number in your profile in Mindbody Online.  Your mobile phone number is what identifies you with your profile in Subsync.  Once that information is updated in Mindbody Online t...
  • I'm not seeing my classes in the app

    If you have classes scheduled in Mindbody Online you will be able to see your classes within the app.  When logged into the app click on Classes from the bottom menu.  On the top of the page scroll through the dates to search for your classes from left to right or right to left.  Keep in mind as ...
  • It’s getting close to the date for a Substitution and nobody has accepted it, can I send the request to more people?

    Absolutely! In your app go to: Open Open Requests Click on the Request Scroll to the bottom and click Edit, from there you can add more teachers to the invite if more teachers are applicable. If you are unable to select from a list of teachers you may need to reach out to the team member who ov...
  • Where can I see what Substitution Requests are still open?

    In your app go to Open on the bottom menu and then click Open Requests.
  • Where do I add my credit card on file?

    On the side bar menu, click on "Payment Method". This will allow you to fill your credit card information out. Once that is completed, your credit card will show that it is on file.